A helping hand

Let’s get you sorted.

Start with a quick answer, or tell us what is happening. The more useful the details, the easier it is to help.

Photo & Video Locker

PIN access, moving phones and keeping your media safe before making changes.

Locker help

Calculator widget

Find the included widget and open your locker from your home screen.

Read the guide
Contact app support

Open your app’s Google Play listing and expand App support to find our contact details. Include the app name and version for support, purchase, privacy or deletion enquiries.

Find your app on Google Play ↗

Frequently asked questions

A good place to start.

Where can I download Handy Apps?

Use the Google Play links on our app pages. The store shows whether an app is available for your device and region. Avoid unofficial downloads and never share your Google account password with support.

I paid for premium, but the app still shows ads. What should I do?

Check that Google Play is signed in with the same Google account used for the purchase. Update the app and use its restore-purchases option where available. If access is still missing, contact us with the app name, version and Google Play order ID. Do not buy again just to troubleshoot, and do not clear app data without a verified backup.

How do I manage or cancel a subscription?

Manage subscriptions through the Google Play account that made the purchase. Open Google Play → profile icon → Payments & subscriptions → Subscriptions. Uninstalling an app does not itself cancel a subscription. Check Google Play for the renewal date, cancellation result and any applicable refund options.

Can Handy Apps restore my hidden photos or videos?

Photo Locker and Video Locker keep hidden media on your device, not in a Handy Apps cloud media library. Unhide and back up your files before uninstalling, clearing app data or resetting your device. Contact support before taking destructive steps if you cannot access the app.

How do I move Expense IQ to a new phone?

Create an export or backup using the app’s available options, and keep a separate safe copy. If you use optional cloud sync, verify that your current data is visible on the destination before removing anything from the old phone. A premium purchase restore and a financial-data restore are different things.

My bill reminders are not appearing.

Check notification permission, battery restrictions and the reminder time on your device. Android settings vary by manufacturer. Include your phone model and Android version when contacting us, and keep a separate reminder for payments you cannot afford to miss.

Where can I find privacy information or request deletion?

Read the privacy policy and data-request page linked below. Tell us which app and data your question concerns. A request to delete data is separate from cancelling a subscription, and deleting local app data can permanently remove content that is not backed up.

What information should I include in a support request?

Include the app name, app version, phone model, Android version, what you expected and what actually happened. An error message or redacted screenshot can help. Never send your PIN, password, private media, recovery codes or an unredacted financial database.

Still need a hand? Privacy & data requests